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Report A Fault

Which category does your problem belong to?

If there is a fire at the property under no circumstance should you try to put it out yourself.

You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone

Telephone: 01375 369200
Mobile: 07540 635631

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.


After that you must report this issue both through the contact form and by telephone.



Telephone: 01375 369200
Mobile: 07540 635631

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.


In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

Telephone: 01375 369200
Mobile: 07540 635631

Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.

How big a container is needed for the leak? (eg cup or bucket)

How often do you have to empty it? (eg hourly or daily)

Is the leak constant or intermittent?

This is classified as an emergency and must be through this system and by telephone as soon as possible.

Telephone: 01375 369200
Mobile: 07540 635631
If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us through this system and by telephone. Please note if you have locked yourself out of the building it would not be your landlord's responsibility to cover any cost.

Telephone: 01375 369200
Mobile: 07540 635631
Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then please report this issue through this system and contact us by telephone.

Telephone: 01375 369200
Mobile: 07540 635631
Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.
If the situation is dangerous or potentially dangerous this is classified as an emergency and must be reported to us both through this system and by telephone. If the situation is not an emergency or urgent issue please state any relevant details in the notes section.
First telephone the electricity board or your electricity provider to check that the loss of power is not because of a general power cut, unpaid bills or failure to pay for connection. If the loss of power is not due to one of those factors then you must report this issue through this system and contact us by telephone.
Please check your fuse box or consumer unit to see if circuit breakers require resetting. If circuit breakers do not require resetting please report this issue through this system and contact us by telephone.

Telephone: 01375 369200
Mobile: 07540 635631
Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.
Smoke alarms and carbon monoxide alarms can be mains powered or battery powered. If your alarm is battery powered and is not functioning correctly please check whether the batteries require replacement before reporting your issue. The replacement of alarm batteries is a tenant's responsibility.
This problem relates to a shared facility.

If you submit this problem through our system we will try to refer the problem to the person or company that manages the shared facility (this is usually a Block Management Company) and will not be Amos Estates.

We recommend that you also directly notify them of the problem yourself. Their details should be on a plaque on the wall in the communal areas, or withing documents that you may have received. A neighbour may also be able to help.
So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Examples: Kitchen, Hallway

Examples: January, last week

Examples: Daily, sometimes, often

Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.

Examples: 1, 2, 10

Example: 50cm x 50cm

(e.g. wood or wire)

The replacement of light bulbs is a tenant's responsibility under the tenancy agreement.

Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

(e.g. standard or LED)

(e.g. standard or compact)

(e.g. screwcap or bayonette)

(e.g. 1, 2, 3)

You should always have the use of at least one toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.


Telephone: 01375 369200
Mobile: 07540 635631

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